Contact Us 联系我们
We're happy to help with any questions about Klipz, your subscription, or your privacy. 关于 Klipz、您的订阅或您的隐私,如有任何问题,我们都乐于为您解答。
How to reach us 联系方式
Email Support 邮件支持
General inquiries, feedback, and technical issues. 咨询、建议与技术问题。
klipzsuport@163.comRefunds & Billing 退款与账单
All payments are handled by Apple. Submit refund requests directly to Apple. 所有付款由 Apple 处理,请直接向 Apple 申请退款。
reportaproblem.apple.comLegal Inquiries 法律事务
Privacy, terms, copyright, or compliance questions. 隐私、条款、版权或合规相关问题。
klipzsuport@163.comWe typically respond within 1–3 business days. 我们通常会在 1–3 个工作日内回复。
Privacy Policy 隐私政策
Klipz collects only the information necessary to deliver, maintain, and improve the service. This page explains what we process and how. Klipz 仅收集为提供、维护和改进服务所必需的信息。本页说明我们处理哪些信息以及如何处理。
Personal Information We Collect 我们收集的个人信息
1.1 AI & Cloud Processing Data 1.1 AI 与云端处理数据
When you generate an effect, the media you select is uploaded to our servers solely to produce the result you requested. 当您生成效果时,您选择的媒体会被上传至我们的服务器,仅用于生成您所请求的结果。
- What is processed — only items you actively select are uploaded, and each upload is used strictly to generate the specific AI effect you requested.
- No biometric profiling — we never build, collect, or store biometric facial templates, raw facial feature vectors, or any persistent facial identifier.
- No secondary use — uploaded media is never used for advertising, user profiling, or AI model pre-training without your explicit consent.
- Immediate deletion — the original image or video is automatically and permanently deleted from our servers as soon as the generation result is returned; no copy is retained.
- Proprietary infrastructure — all AI capabilities run on our own proprietary models on private infrastructure; your content is not forwarded to any third-party AI API or external cloud model.
- 处理范围 — 仅上传您主动选择的内容,每次上传仅用于生成您所请求的特定 AI 效果。
- 无人脸建档 — 我们绝不构建、收集或存储任何生物特征人脸模板、原始面部特征向量或持久人脸标识。
- 不作二次用途 — 未经您明示同意,上传的媒体绝不用于广告、用户画像或 AI 模型预训练。
- 即时删除 — 生成结果返回后,原始图片或视频会立即从我们的服务器永久删除,不保留任何副本。
- 自有基础设施 — 所有 AI 能力均运行于我们自研的模型与私有基础设施之上,您的内容不会转发给任何第三方 AI 接口或外部云模型。
1.2 Usage & Device Information 1.2 使用与设备信息
To operate the app safely, we collect a unique device identifier (UUID), OS version, device model, mobile network information, IP address, access logs, and your interaction history within the app. Klipz does not require an account or sign-in, so this data is tied only to an anonymous device identifier and does not identify you as an individual. 为安全地运行应用,我们会收集唯一设备标识(UUID)、操作系统版本、设备型号、移动网络信息、IP 地址、访问日志以及您在应用内的交互记录。Klipz 不需要账号或登录,因此上述数据仅与一个匿名设备标识相关联,无法识别您的个人身份。
How We Use Your Information 我们如何使用您的信息
We use the limited data we collect for the following purposes only. 我们仅将所收集的有限数据用于以下目的。
- Core Functionality — to run the AI generation features you request and deliver the results to your device.
- Customer Support — to respond to your questions, troubleshoot issues, and process feedback.
- Security & Safety — to detect abuse, prevent fraud, and protect users from prohibited content.
- Service Improvement — to diagnose crashes, measure feature performance, and refine our proprietary AI models.
- 核心功能 — 用于执行您请求的 AI 生成功能,并将结果返回到您的设备。
- 客户支持 — 用于答复您的问题、排查故障并处理反馈。
- 安全防护 — 用于发现滥用行为、预防欺诈,并保护用户免受被禁止内容的影响。
- 服务改进 — 用于诊断崩溃、衡量功能表现,并优化我们自研的 AI 模型。
Device Permissions 设备权限
Klipz only requests the iOS permissions it needs to deliver the feature you are using. Klipz 仅在必要时申请提供您所使用功能所需的 iOS 权限。
- Photos — to let you select and edit media for AI generation.
- Camera — to capture content directly inside the app for AI processing.
- Tracking (IDFA) — to personalize your experience; this is enabled only with your explicit consent via the iOS prompt.
- Notifications — to alert you when an AI generation finishes so you don't have to keep the app open.
- 相册 — 用于选择和编辑要进行 AI 生成的媒体。
- 相机 — 用于在应用内直接拍摄素材以进行 AI 处理。
- 追踪(IDFA) — 用于个性化体验;仅在您通过 iOS 弹窗明示同意后才会启用。
- 通知 — 用于在 AI 生成完成时提醒您,免于一直保持应用前台运行。
Third-Party Disclosure & Data Transfer 第三方披露与数据传输
We do not sell your personal data. Limited information may be shared only as described below. 我们不会出售您的个人数据。仅在以下情形下可能共享有限的信息。
- Trusted Providers — infrastructure partners such as cloud hosting providers (e.g. AWS) operate under written confidentiality and data-protection agreements.
- No Marketing Sharing — we do not share personal data with third parties for their own marketing or advertising purposes.
- Legal Disclosure — we may disclose information if required by valid law, court order, or to protect the rights and safety of users.
- International Transfers — when data is transferred across regions, we apply security measures aligned with applicable data-protection standards.
- 可信服务商 — 云托管等基础设施合作伙伴(例如 AWS)均签署了书面保密与数据保护协议。
- 不参与营销共享 — 我们不会将个人数据共享给第三方用于其营销或广告目的。
- 依法披露 — 在依法律、法院命令要求或为保护用户的合法权益与安全时,可能披露相关信息。
- 跨境传输 — 涉及跨境传输时,我们将依据适用的数据保护标准采取相应的安全措施。
Data Security & Retention 数据安全与留存
- Encrypted Transit — all uploads and downloads use industry-standard end-to-end encryption in transit.
- Original Media — your original image or video is deleted from our servers immediately after the generation result is returned.
- Operational Logs — anonymous device-level usage logs are retained only as long as needed for security, debugging, and service improvement.
- 传输加密 — 所有上传和下载均采用业内通行的端到端传输加密。
- 原始媒体 — 生成结果返回后,您的原始图片或视频会立即从我们的服务器删除。
- 运行日志 — 匿名的设备级使用日志仅在满足安全、调试和服务改进所需的期限内保留。
Children's Privacy 儿童隐私
Klipz is not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect data from children. If we discover that a child has provided personal data, we will delete it immediately. Parents or guardians who believe a child has used the service may contact us at klipzsuport@163.com. Klipz 不面向未满 13 岁(或您所在司法辖区规定的最低年龄)的儿童。我们不会有意收集儿童的数据。一经发现儿童提交了个人数据,我们将立即予以删除。如父母或监护人认为有儿童使用了本服务,可通过 klipzsuport@163.com 与我们联系。
Contact 联系
For privacy questions or data requests, write to klipzsuport@163.com. We typically respond within 1–3 business days. 如有隐私相关问题或数据请求,请发送邮件至 klipzsuport@163.com,我们通常会在 1–3 个工作日内回复。
Terms of Service 服务条款
By using Klipz you agree to the terms below. Please read them carefully before generating or sharing AI content. 使用 Klipz 即表示您同意以下条款。在生成或分享 AI 内容之前,请仔细阅读。
Acceptance of Terms 条款的接受
You must be at least 13 years old, or the minimum legal age in your jurisdiction, to use Klipz. By using the app you confirm that you have the legal capacity to enter into this agreement on your own behalf, or with the consent of a parent or legal guardian where required. 您须年满 13 周岁,或达到所在司法辖区规定的最低法定年龄,方可使用 Klipz。使用本应用即表示您确认自己具备代表自身订立本协议的法律行为能力;如适用法律要求未成年人须经监护人同意,则您还须取得父母或法定监护人的同意。
Generative AI (AIGC) Provisions 生成式 AI(AIGC)相关条款
2.1 Input Responsibility 2.1 输入内容责任
You are solely responsible for the content you submit to Klipz. You confirm that you hold all necessary rights to the content, and that it does not infringe any third-party intellectual property, privacy, or publicity rights. 您对提交至 Klipz 的内容承担完全责任。您确认对所提交的内容拥有全部必要权利,且该内容不侵犯任何第三方的知识产权、隐私权或形象权。
2.2 Output Nature 2.2 输出内容性质
AI-generated output may not be unique across different users, may contain inaccuracies, and may not always be appropriate for every context. We make no warranty of accuracy, originality, or fitness for a particular purpose. AI 生成的内容在不同用户之间可能并非独一无二,可能存在错误,亦未必适用于所有场景。我们不对其准确性、独创性或特定用途的适用性作任何保证。
2.3 AI Labeling & Watermarking 2.3 AI 标识与水印
In compliance with current digital content regulations, Klipz may embed digital watermarks or "AI-Generated" metadata in output. You agree not to circumvent, remove, or alter these identifiers, whether visible or invisible. 为遵守现行数字内容法规,Klipz 可能在输出内容中嵌入数字水印或"AI 生成"标识信息。您同意不规避、移除或篡改上述显性或隐性标识。
Intellectual Property 知识产权
- Your Input — you retain ownership of the original content you submit, and grant Klipz a worldwide, non-exclusive, royalty-free license to process that content solely for the purpose of delivering the service to you.
- Generated Output — rights to AI-generated output are transferred to you upon generation for personal or commercial use, subject to your subscription tier and applicable law.
- App Assets — the Klipz UI, UX, proprietary AI models, filters, templates, and music are owned by the developer and protected by copyright and other laws.
- 您的输入 — 您保留对所提交原始内容的所有权,并授予 Klipz 一项全球范围、非独家、免特许权使用费的许可,仅用于为您提供本服务。
- 生成的输出 — 在订阅档位与适用法律允许的范围内,AI 生成内容的相关权利于生成时转移给您,可用于个人或商业用途。
- 应用资产 — Klipz 的界面、交互、自研 AI 模型、滤镜、模板与音乐归开发者所有,并受版权及其他法律保护。
Apple App Store Subscriptions & Payments Apple App Store 订阅与付款
- Apple ID Billing — all subscription purchases are billed through your Apple ID at the price shown at the time of purchase.
- Price Changes — prices may change with prior notice; continued use after a price change constitutes acceptance.
- Auto-Renewal — subscriptions auto-renew unless cancelled at least 24 hours before the end of the current period.
- Refunds — refunds are processed by Apple Support, not by us.
- Compute Credits — credits granted with a subscription may expire at the end of the billing cycle in which they were issued.
- Apple ID 计费 — 所有订阅购买均通过您的 Apple ID 按购买时显示的价格扣款。
- 价格调整 — 价格可能在事先通知后调整;调整后继续使用即视为接受。
- 自动续订 — 除非在当前周期结束前至少 24 小时取消,订阅将自动续订。
- 退款 — 退款由 Apple Support 处理,并非由我方处理。
- 积分有效期 — 随订阅赠送的算力积分可能在其所属计费周期结束时失效。
Prohibited Conduct 禁止行为
You agree not to use Klipz to create, distribute, or attempt the following. 您同意不利用 Klipz 制作、传播或尝试以下行为。
- Deepfake Abuse — non-consensual intimate imagery, sexualized content of real persons, or face-swap content used to harass or defame.
- Illegal Content — child sexual abuse material (CSAM), extreme violence, terrorism, hate speech, or other content prohibited by applicable law.
- Reverse Engineering — extracting, decompiling, or reverse-engineering Klipz's proprietary AI model weights or architecture.
- Deceptive Use — passing AI-generated output off as real human-captured content for fraud, scams, or impersonation.
- 深伪滥用 — 未经同意的私密影像、对真实人物的色情内容,或用于骚扰、诽谤的换脸内容。
- 违法内容 — 儿童性虐待材料(CSAM)、极端暴力、恐怖主义、仇恨言论,或其他适用法律禁止的内容。
- 反向工程 — 提取、反编译或反向工程 Klipz 的自研 AI 模型权重或架构。
- 欺骗性使用 — 将 AI 生成内容冒充为真实人类拍摄的内容,用于欺诈、骗局或冒充他人。
Privacy & Data Security 隐私与数据安全
Your privacy is governed by the Klipz Privacy Policy. Where supported, generation runs on the device's NPU; otherwise it runs in the cloud using encryption in transit, with the original media deleted upon task completion. 您的隐私由 Klipz 的《隐私政策》规范。在设备支持的情况下,生成会优先在设备 NPU 上完成;否则将在云端运行,传输全程加密,并在任务完成后删除原始媒体。
Limitation of Liability 责任限制
To the maximum extent permitted by law, Klipz shall not be liable for any indirect, incidental, special, or consequential damages, including damages arising from AI "hallucinations" in output or from data loss. Our total liability for any claim is limited to the amount you paid for the service in the twelve months preceding the claim. 在适用法律允许的最大范围内,Klipz 对任何间接、附带、特殊或后果性损害不承担责任,包括因 AI 输出"幻觉"或数据丢失而产生的损失。对任何主张,我方的累计责任以您在主张发生前十二个月内向本服务实际支付的金额为上限。
Service Modifications 服务变更
We may modify these terms or change features as AI regulations and technology evolve. Material changes will be notified through the app or via the support email. Continued use after a change takes effect constitutes acceptance of the updated terms. 随着 AI 监管与技术的发展,我们可能调整本条款或修改功能。重大变更将通过应用内通知或客服邮箱告知。变更生效后您继续使用,即视为接受更新后的条款。
Governing Law 适用法律
These terms are governed by the laws of the jurisdiction in which the developer is established, without regard to its conflict-of-law principles. Where mandatory consumer-protection law in your country provides stronger rights, those rights still apply. 本条款受开发者所在司法辖区法律管辖,不适用其冲突法原则。如您所在国家或地区的强制性消费者保护法提供更高水平的保护,则仍以该等保护为准。
Contact 联系
Questions about these terms? Write to klipzsuport@163.com. 对本条款有任何疑问?请发送邮件至 klipzsuport@163.com。
Subscription Terms 订阅条款
Klipz subscriptions are billed and managed by Apple. The points below summarize how renewal, cancellation, and refunds work. Klipz 的订阅由 Apple 计费与管理。以下要点概述了续订、取消与退款的运作方式。
Service Overview 服务概述
Klipz offers VIP membership tiers that unlock additional AI features and compute credits. All payments are processed through your iTunes Account at the price displayed at the time of purchase. Klipz 提供 VIP 会员档位,可解锁更多 AI 功能与算力积分。所有付款均通过您的 iTunes 账户按购买时显示的价格扣款。
Auto-Renewal 自动续订
How to Cancel 如何取消
You can cancel at any time directly in iOS Settings. 您可随时在 iOS 系统"设置"中直接取消。
- Open Settings on your iPhone or iPad.
- Tap your name to open your Apple ID.
- Tap Subscriptions.
- Find Klipz AI: Short Video Maker in the Active list.
- Tap Cancel Subscription and confirm.
- 在 iPhone 或 iPad 上打开"设置"。
- 轻点最上方的姓名以打开您的 Apple ID。
- 轻点"订阅"。
- 在"有效订阅"列表中找到 Klipz AI: Short Video Maker。
- 轻点"取消订阅"并确认。
If you don't see a Cancel button, the subscription has already been cancelled and will not auto-renew. 如未看到"取消订阅"按钮,则该订阅已被取消,将不会自动续订。
Refund Policy 退款政策
As an iOS app, all payments are processed by Apple — the developer cannot issue refunds directly. Please request refunds through Apple at reportaproblem.apple.com. Apple makes the final decision based on its policies. 作为 iOS 应用,所有付款均由 Apple 处理,开发者无法直接发起退款。请通过 Apple 网站申请退款:reportaproblem.apple.com。是否退款由 Apple 依据其政策最终决定。
Free Trial Policy 免费试用政策
If a subscription includes a free trial, any unused portion of the trial is forfeited when you purchase a paid subscription. To avoid being charged when the trial ends, cancel at least 24 hours before the end of the trial period using the steps above. 如订阅包含免费试用,一旦您购买付费订阅,免费试用的剩余时长将作废。如希望避免在试用结束时被扣款,请按上述步骤在试用期结束前至少 24 小时取消。
Contact Support 联系客服
For subscription questions, write to klipzsuport@163.com. For refunds, please contact Apple at reportaproblem.apple.com. 订阅相关问题请发送邮件至 klipzsuport@163.com。退款请通过 Apple 申请:reportaproblem.apple.com。